Sopra Banking Software Belgique - Junior IT Support Officer

With over 3500 experts and one of the deepest, broadest portfolios of software and services, Sopra Banking Software is a trusted, long-term partner of over 800 banks in more than 70 countries. Sopra Banking Software has an unequalled ability to address the requirements for banks and financial institutions of any size and scope, allowing them to innovate and expand their services. Sopra Banking Software is a subsidiary of the Sopra Steria Group, a world leader in digital transformation, with more than 40 000 employees. In 2016, Sopra Steria achieved a pro forma turnover of € 3,7 billion.

For more information follow us on Twitter @SopraBanking or visit www.soprabanking.com.

To expand the Infrastructure Department in Brussels, we are looking for a:

Junior IT Support Officer

You manage first and second line support activities in a large, diversified and multi-site IT environment consisting of Windows PC’s, Windows server (Active Directory) and Unix & Linux servers for the development activities of Sopra Banking Software. You also participate in the definition of service improvements and innovations supporting the company’s IT strategy.

Processes and procedures related to support activities are common knowledge, which also need to be documented too and kept up-to-date.

Profile
With little or no professional experience in 1st and 2nd line support environment;
Preferably Bachelor degree in computer science or related discipline, or equivalent experience;
Good knowledge of French and English, Dutch is an asset;
Knowledge of support procedures;
Trouble shooting skills in a Windows installed PC environment (MS Windows 7/10, MS Office 2010/2013/2016, MS AD 2008/2013, Office365 …);
General network knowledge (TCP/IP, MPLS, switches, …),
General knowledge of ITIL is an asset;
General knowledge of an enterprise IT infrastructure technologies;
You have good communication and troubleshooting skills;
You are analytical and flexible, customer focused and stress resistant;
You are an independent and autonomous team player.

Fluency in French, English and any other language is more than welcome

Offer
A young & dynamic environment;
Clearly defined growth possibilities on multiple projects;
Trainings available throughout the entire career;
Attractive salary package including interesting compensation & benefits.

For more information:
Call SILVIA DI BONO
at the number: +32 2 777 41 14